Roots & Wings creates and supports unique and exceptional tours. We believe that no one standardized itinerary can match the individual needs of your group - which is why our cooperation with you is essential to mold the best experience.
There is no commitment when you contact us. We can develop an idea into a trip, answer questions or give suggestions regarding specific travel locations, demonstrate how to weave educational elements into specific events, or offer recommendations with our trusted partners. We are available by phone, email, Skype, Google Chat, or Facebook message (see the Contact page).
After a first introduction, we will request some detailed information about your group and goals. Roots & Wings provides exactly the service you are looking for in the time you need it. We will develop a shared worksheet where you can see updates, make comments, and review the trip in as much detail as you prefer. This will include a timeline of expected completion dates for commitment, payment, booking, etc. We recommend regular meetings with all trip organizers during the development process to ensure specific tailoring of details. From start to finish, you will have continuity of Roots & Wings staff to ensure quality.
The final stage of Trip Development is price negotiation and contract completion. Roots & Wings quotes are available for free, though access to the shared worksheet is temporary until a contract is signed. The exact terms of the quote depend on the needs of your group, and we will include all information upfront - transparency is critical.
If you would like assistance in pitching the trip to a university or organization, we include this as part of our services. We understand that safety, quality, and reliability are a priority not only for overseeing bodies, but often for the loved ones of participants. In this way, we take a proactive approach to providing as much information as possible and being available to answer questions. Additionally, we provide marketing tools to highlight your trip to potential participants.
Now is the time to enjoy the trip! Based on your needs, we provide remote support, passive infrastructure support during the trip, or active guiding for all elements. We are there to be your right hand. Our recommended ratio of guides to participants will depend on the style and activities of the trip.
Our goal is to complete any trip having met and exceeded the expectations of ALL our customers - trip organizers, participants, loved ones, organizations, etc. Therefore, we request feedback from all parties involved and use this as our indicator of success. We look forward to planning another trip with you in the near future.